Returns & refunds
30-day money-back guarantee
If you are not happy with your order, email us within 30 days of delivery and we will refund what you paid. You do not need a reason.
Because return shipping on an item at this price usually costs more than the item itself, we will normally refund you without asking you to send anything back. If we do ask for a return, we will cover the cost.
How to request a refund
Email support@iyloo.com with your order number. We reply within 24 hours and approve valid requests the same day.
How long refunds take
Once approved, the refund is issued immediately to your original payment method. Your bank then takes 5–10 business days to post it, which is outside our control.
Damaged or incorrect items
Send us a photo within 14 days of delivery and we will ship a replacement at no cost or refund you in full, your choice. No return is required.
Cancellations
Orders can be cancelled for a full refund any time before they ship, usually a window of 1–2 business days. Email us as soon as possible. If the order has already gone to the carrier we will treat it as a return under the guarantee above.
Non-refundable situations
- Requests made more than 30 days after delivery.
- Orders marked delivered by the carrier to the address you provided, where the parcel was taken after delivery. We will still help you open a carrier claim.
- Addresses entered incorrectly at checkout and not corrected in time.